Complaints Procedure

As an Appointed Representative of New Leaf Distribution Limited, we aim to provide you with a high standard of service.
If you are unhappy with any aspect of our service, please let us know.

Email: complaints@newleafgroup.co.uk
Write to: New Leaf Distribution Ltd, 165 – 167 High Street, Rayleigh, Essex SS6 7QA
Call: 0170 243 1130

We will acknowledge your complaint promptly and aim to resolve it within 8 weeks.

If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service (FOS):

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR